Dedicated team members
Roles are structured so that a team member works with your business rather than a shared pool, as set out in the client agreement.
U.S.-managed offshore teams
Your next team member—without the traditional hiring burden.
Steadwyn helps businesses build dedicated offshore teams while we handle the recruiting, hiring, payroll, office management, and day-to-day supervision. Team members work from a professionally managed office during the hours agreed for the role, with ongoing supervision and, where the role allows, trained backup coverage.
Five-day trial subject to eligibility, availability, and agreed terms. Conditions apply.
- Dedicated seatsThe same person, every day — not a rotating pool.
- Office-basedProfessionally managed floor, with supervision on site.
- U.S. contractU.S. entity and a point of contact in a U.S. time zone.
- Five-day trialEvaluate the fit before an ongoing arrangement.
Working hours
Checking coverage…
Your time--:--
Our office--:--
Shown in your local time.
How a day and a night fit together
Illustrative example only. Continuous coverage across both bands requires more than one team member.
Day shift
Support during your business hours, for work that needs answering while your office is open.
Overnight
Appropriate back-office work completed while you're closed, ready for you when you open.
Continuous
True around-the-clock coverage requires multiple team members and an organized handoff between them.
Shift patterns shown here are illustrative examples, not committed service levels. Not every role is suited to overnight or continuous coverage, and weekend availability depends on the role and the client's requirements. What a given position can support is confirmed in writing before it starts.
The difference
Outsourcing usually fails for three reasons. We built around all three.
Not a marketplace
The same person, every day
You aren't posting a job and sorting through bids. Roles are structured around a dedicated team member who learns your systems, your accounts and your standards.
Not a rotating pool
Managed, not just placed
A staffing agency hands you a résumé and steps back. Our model keeps us involved: supervision, documented processes, quality checks, and backup arrangements agreed for the role.
Not a handoff
One number to call
Clients contract with a U.S. entity and work with a U.S.-based point of contact. When something needs fixing, you raise it with us directly.
Offshore savings. Onshore accountability.
Services
Start with the work that's eating your week.
Most clients begin with one repeatable process that already lives in someone's head. Scope grows from there, at a pace you set.
Administrative Support
- Email and calendar coordination
- Data entry
- Document organization
- Online research
- Reporting
- Internal administrative assistance
Customer Support
- Appointment scheduling
- Customer email support
- General inquiry handling
- Follow-up communication
- CRM updates
- Review and feedback follow-up
Sales Support
- Lead research
- Prospect-list development
- CRM maintenance
- Proposal formatting
- Outreach preparation
- Follow-up coordination
Operations Support
- Order processing
- Vendor coordination
- Shipment follow-up
- Inventory tracking
- Internal reporting
- Process documentation
Every engagement is customized around the client's systems, the responsibilities being handed off, and the risk requirements attached to the work. Task lists here are examples of the kinds of work we support, not a committed service catalogue; what we can take on in a given engagement is confirmed in writing.
How it works
Five steps from first call to a working seat.
01
Scoping call
We map the tasks you'd hand off first and what "done right" looks like for each one.
02
Role build
We write the role, recruit against it, and prepare the shortlist on your tools and processes.
03
You interview
You meet the candidate before anything begins, and you decide whether to proceed.
04
Five-day trial
Real work on your systems, with the structure and pricing agreed in advance. Conditions apply.
05
Ongoing
Supervision, documented processes, and the reporting and billing arrangements agreed in your contract.
Selected industries
Every business has the same twenty hours of admin. They just call it different things.
We work with small and midsized businesses across the United States. The question is rarely the industry — it's whether the work is repeatable and can be documented. Examples below are illustrative; availability depends on the work and applicable requirements.
Real estate & property services
Evenings disappear into data entry, listing updates and follow-up nobody had time for.
- CRM and listing data updates
- Appointment and showing coordination
- Document organization and file assembly
- Follow-up communication
Professional services
Billable people spend unbillable hours on scheduling, formatting and chasing replies.
- Calendar and inbox coordination
- Document formatting and organization
- Client onboarding paperwork
- Follow-up and reminder communication
E-commerce & retail
Orders, returns and the support inbox all grow the moment sales do.
- Order processing
- Customer email support
- Product listing updates
- Inventory tracking and supplier follow-up
Construction & home services
A missed call is a lost job, and crews can't answer the phone from a roof.
- Appointment scheduling and confirmations
- Estimate and quote follow-up
- Vendor and supplier coordination
- Job document organization
Logistics & distribution
Status questions arrive all day, and exceptions don't wait until morning.
- Shipment tracking and follow-up
- Order and document organization
- Carrier communication support
- Internal reporting
Technology & software
Small teams get pulled off the roadmap by inbox triage and coordination work.
- Customer email support
- CRM maintenance
- Onboarding coordination
- Research and internal reporting
Hospitality & events
Bookings, vendors and guest questions pile up during your busiest hours.
- Reservation and booking coordination
- Guest email follow-up
- Vendor and supplier coordination
- Schedule and document organization
Startups & growing businesses
You need capacity well before you can justify another full salary.
- General administrative support
- Lead research and list building
- Process documentation
- Reporting and data entry
Additional industries
Accounting & bookkeeping firmsGeneral administrative support only
Recruiting & staffing companies
Marketing & creative agencies
Architecture & engineering firms
Education & training businesses
Automotive businesses
Security & facility services
Nonprofits & membership organizations
Fitness, beauty & wellness
Manufacturers & distributors
Franchise & multi-location businesses
Travel & hospitality companies
Property management companies
Insurance agenciesNon-licensed administrative support only
Healthcare & dentalLow-risk administrative support only
Our office
Where the work actually happens.
Not a stock image and not a spare bedroom — this is our floor.
Accountability & security
What you're actually getting.
The cost savings are the easy part. These are the things that decide whether it still works a year from now.
Office-based environment
Work is generally performed from a professionally managed office under supervision. The arrangements applicable to a given engagement are confirmed in the client agreement.
Company-managed equipment
Team members generally work on equipment provided and administered by Steadwyn, with access provisioned by role. Specific equipment, access and security arrangements are agreed in writing for each engagement.
Workforce administration handled
Steadwyn manages the employment and workforce administration associated with its team members, subject to the terms of the client agreement.
Visibility and communication
You direct the work and see the output. Check-in cadence and reporting are agreed at the start of each engagement.
Documented processes
How your work gets done is written down, not carried in one person's memory — which is what makes coverage and replacement possible.
Trained backup coverage
Where a role and its documented processes allow, we aim to provide cover during absence and leave. The scope and availability of backup coverage is agreed for each engagement.
Replacement when the fit is wrong
Tell us early. If it's a training gap we'll work to close it; if it's a fit problem we'll look to replace the team member. Replacement terms, timing and any associated costs are set out in the client agreement.
U.S. contracting relationship
Clients contract with a U.S. entity and work with a point of contact in a U.S. time zone.
Monthly pricing structure
Pricing is typically structured as a monthly rate per team member rather than hourly billing. Rates depend on the role, the hours required and the scope agreed, and what any particular rate includes is confirmed in writing before work begins.
Current scope of services
Steadwyn currently focuses on general administrative and operational support that does not require professional licensing or access to highly regulated information. Additional regulated services may be introduced as the appropriate compliance, training, security, and contractual systems are established.
Team members work inside client systems through named accounts, with access granted by role and removed when it is no longer needed.
Service availability depends on the nature of the work, the information involved, and applicable legal, contractual, licensing, and compliance requirements. See Important disclosures.
The five-day trial & pricing approach
Evaluate the fit before you commit to it.
Day 1Kickoff & access
Day 2Live in your tools
Day 3Rhythm & handoffs
Day 4Quality check-in
Day 5Your decision
Evaluate the role, communication, work quality, and overall fit through a five-day trial before entering an ongoing staffing arrangement. The trial is offered subject to eligibility, availability and the terms of a trial agreement.
Pricing is typically a monthly rate per team member, based on the role, hours and scope agreed. What a rate covers is set out in the client agreement and commonly includes:
- Recruiting and screening
- Employment and workforce administration
- Training and onboarding to your tools
- Ongoing supervision and quality checks
- Backup arrangements, where the role allows
- Office space, equipment and IT
- Replacement process if the fit is wrong
Before anything starts
Trial structure, scope, and pricing are confirmed before work begins. You'll know what the five days cover, what the team member will be doing, and what it costs — in writing, ahead of time.
Whether the trial leads to an ongoing arrangement is your decision, on the terms set out in the trial agreement.
Five-day trial — conditions
- The trial is offered at our discretion and is subject to candidate availability and the suitability of the work.
- It is not free unless the trial agreement expressly says so. Any fee, deposit or credit is stated in that agreement before work begins.
- "Five days" means five agreed working days, which may not be consecutive, and excludes public holidays and days lost to causes outside our control.
- Scope is limited to the tasks listed in the trial agreement. Work outside that scope is not included.
- A trial is an evaluation, not a guarantee of a result, an output volume, a service level, or that a suitable ongoing placement will be available.
- We may decline or end a trial where the work falls outside our current scope of services, where access cannot reasonably be provided, or where legal, contractual, licensing or compliance requirements are not met.
- Either party may decide not to proceed to an ongoing arrangement. Notice, fees and any wind-down terms are as set out in the trial agreement.
- Where anything on this website differs from the trial agreement, the trial agreement controls.
Questions
The things people ask on the first call.
Where does the team actually work?
Our team members generally work from a professionally managed office in India, on equipment provided and administered by Steadwyn, under supervision — rather than from home on personal devices or as contractors sourced from a marketplace. The arrangements for a particular engagement are confirmed in the client agreement.
What hours do they work?
Whichever the role calls for. A day-shift team member works during your business hours and is reachable while your office is open. An overnight team member completes appropriate back-office work while you're closed. Genuine round-the-clock coverage requires more than one team member and an organized handoff between them — one person cannot cover 24 hours, and we won't suggest otherwise. Weekend availability depends on the role and your requirements.
Who employs them — me or you?
Steadwyn manages the employment and workforce administration associated with its team members, subject to the terms of the client agreement. You direct the day-to-day work; we handle recruiting, payroll, benefits, HR and supervision.
What happens when someone is out?
Where the role and its documented processes allow, we aim to provide cover during absence. That's a large part of why work gets documented in the first place. The scope and availability of backup coverage is agreed for each engagement rather than guaranteed for every role.
How quickly can someone start?
It depends on the role and how specialized it is. We'll give you a realistic date at the scoping call rather than a number we can't hold to.
Can I start with one person?
Starting with one team member and one process is a common approach. Once that's running cleanly, scope or additional roles can be added.
What kinds of work can you take on today?
General administrative and operational support that doesn't require professional licensing or access to highly regulated information — scheduling, data entry, document organization, research, reporting, customer email support, CRM work, order and vendor coordination. Additional regulated services may be introduced as the appropriate compliance, training, security and contractual systems are established.
Can you support a healthcare or dental business?
Only for low-risk general administrative work at this stage: general appointment coordination, non-sensitive administrative follow-up, public-information research, general document organization, and internal scheduling support. We are not currently taking on work involving protected health information, insurance verification, or claims handling. Service availability depends on the nature of the work, the information involved, and applicable legal, contractual, licensing, and compliance requirements.
About Steadwyn
Built for Business Owners Who Need Reliable Support
Steadwyn was created to give growing businesses a more structured alternative to traditional outsourcing. Instead of relying on random freelancers or rotating service pools, clients receive dedicated, office-based team members supported by professional management, documented processes, and backup coverage.
Steadwyn combines offshore cost efficiency with a U.S.-based contracting relationship and point of contact.
This section describes our approach and intent. It is not a representation about cost savings or business outcomes — see Important disclosures.
Important disclosures
Conditions that apply to everything on this site.
We'd rather set these out plainly than bury them. Nothing here replaces your client agreement — it explains how to read the rest of this page.
This site is information, not an offer
Nothing on this website is an offer capable of acceptance, a quote, or a commitment. No contract, engagement or obligation arises from reading this site, submitting the form, or corresponding with us. A relationship begins only on signature of a written agreement by both parties.
The agreement controls
Where anything on this website differs from your signed client or trial agreement, the agreement controls. Descriptions here are illustrative summaries, not contract terms.
Services are conditional
What we can provide in any engagement depends on the nature of the work, the information involved, candidate availability, and applicable legal, contractual, licensing and compliance requirements. We may decline work that falls outside our current scope.
Working hours and coverage
Shift patterns shown are illustrative examples, not committed service levels. Not every role supports overnight or continuous coverage; continuous coverage requires more than one team member. Weekend availability depends on the role. Actual hours are those stated in your agreement.
Backup and replacement
Backup coverage and replacement are processes we operate where the role and its documented processes allow. They are not guarantees of uninterrupted service, of a specific response time, or of replacement within any particular period. Terms, timing and any associated costs are set out in your agreement.
Pricing
Any pricing structure described here is indicative. Rates depend on role, hours and scope; what a rate includes, how it may change, and any additional charges are set out in writing before work begins. No price is offered or guaranteed by this website.
Five-day trial
Offered at our discretion, subject to eligibility, availability and the terms of a trial agreement. It is not free unless that agreement says so, and it is an evaluation rather than a guarantee of any result or of an ongoing placement. Full conditions are set out with the trial above.
No professional or licensed services
We provide general administrative and operational support. We do not provide legal, medical, accounting, tax, financial, insurance or other licensed professional services, and nothing here should be relied on as such. Please don't send confidential, sensitive or regulated information through this website.
Forward-looking statements
Some content describes services or capabilities we intend to offer or expand. Those reflect current plans, not commitments, and may change without notice.
No results claimed
We make no representation about cost savings, time savings, output, quality levels, or business outcomes. Results depend on factors outside our control, including your processes, systems and direction of the work.
Third parties and links
This site may link to third-party services such as a scheduling tool. We are not responsible for their content, availability or practices.
Accuracy and changes
We try to keep this site accurate but make no warranty that it is complete, current or error-free, and we may change it at any time without notice.
Full terms are set out in our Terms of Use. See also our Privacy Policy and Accessibility Statement.
Request a consultation
Start with one team member.
Tell us the two or three responsibilities you'd hand off tomorrow if you could. We'll tell you honestly whether it's a fit, what it would involve, and what it would cost.
- Emailcontact@steadwyn.com
- Phone+1 (213) 399-2459
- LocationLos Angeles, California 90036